We are committed to serving our customers. If you feel the product you have purchased is not satisfactory or is not performing to your expectations, please contact us through online help desk system or e-mail our technical support to discuss your situation. We would appreciate the opportunity to make the product perform to your expectations. If you are not satisfied with the results, you may return the product under the conditions that follow.

We offers a money back guarantee for the purchase price only (shipping and handling charges will not be refunded) of all PacketController Hardware purchased directly from us that have not been used to fulfill a project and that are received back by us within 30 calendar days of the invoice date, as long as original packaging including any accessories, manuals, and documentation returned.